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2019 State of Conversational Commerce Report

Download your free copy and uncover exclusive consumer behavior insights and the latest strategies that help make brands like Nike Jordan, Marriott, and Ascena Retail successful in 2019.

Why This Report?

This “2019 State of Conversational Commerce” report is for professionals who are curious about the latest innovations and trends in eCommerce. Whether your goal is to acquire new customers, increase lifetime value, reduce customer care costs, or improve customer experience, this report will equip you with practical insights that you can incorporate into your current strategy.

A major shift is happening now in how consumers deal with brands. They are demanding low-friction personalized responses over their chosen communication channels. Brands that do not respond immediately to consumers gradually find themselves losing out to brands that do. This report is, therefore, your guide to successfully adapting to this shift.